828.707.4231 info@4pawsfarewell.com

Frequently Asked Questions


What areas of Western North Carolina do you service?

We service a 45 minute radius of downtown Asheville. The following locations are typically within this timeframe:
NORTH: Leceister , * Sandy Mush, Alexander, Woodfin, Weaverville, *Hot Springs, * Mars Hill * Barnardsville, *Burnsville
EAST: Swannanoa , Fairview, Black Mountain * Old Fort
SOUTH: Arden, Fletcher, Mills River, * Brevard * Hendersonville
WEST: Candler, Canton, Clyde *Waynesville * Maggie Valley

* = may or may not be within our 45 minute travel radius

We charge a travel fee for visits > 30 minutes for down town Asheville.
For more information click here: TRAVEL FEE

Who do I contact if I am outside of your service area?

Dr Lillian Herron provides veterinary palliative, hospice and home euthanasia care. She services Western North Carolina and the Upstate area of South Carolina.  www.drlilianherron.com (828) 674-4946.

What is the difference between veterinary hospice and palliative care?

Veterinary palliative care is similar to veterinary hospice however a limited life expectancy is not necessary. Often veterinary palliative care patients have a life limiting illness and life expectancy is difficult to determine. Both veterinary hospice and palliative care place great emphasis on symptom management and quality of life enhancement. Veterinary hospice care is palliative care at the final stages of life.
For more information about these specific services click here.

Is a quality of life consultation required for a home euthanasia appointment?

A quality of life consultation is NOT required for a home euthanasia appointment. This service was created for those families who request help and guidance with quality of life assessment and decision making. If an end-of-life consultation is performed and euthanasia is elected and pursued at the same visit, families are charged only for a home euthanasia visit, as long as the quality of life portion of the visit is not greater than 30 minutes. If an end-of-life consultation is performed and euthanasia is not elected at that time, families are charged for an end-of-life consultation.

How much notice to you need to schedule a home euthanasia appointment?

This service is available by appointment. Appointments are preferably scheduled at least 24 hours in advance, however we realize this is not always possible and do our best to accommodate same day appointments. Appointments are scheduled from 9am to 5:00 pm Monday – Friday and 8am to 4pm Saturday and Sunday. Our phone hours are 8am – 6pm Monday – Friday and 8am – 5pm Saturday and Sunday.

How do I prepare for my first veterinary hospice and palliative care visit?

It is helpful to have your pets current medications easily accessible during this time. It is also helpful to have your pets most recent medical records sent to our office in advance. Please contact Kelly at (828)707-4231 for assistance.

How do I prepare for a home euthanasia visit?

We recognize that preparation for this visit can be very stressful and emotionally trying. Our goal is to help alleviate fear and discomfort around the unknown. This visit typically lasts for 45 minutes to one hour. If you would like to know specifics about the technical aspect of the euthanasia process please click here. We will provide a clay imprint if your pets paw if you so choose at the time of our visit. If you are planning on having your pet cremated you do not have to contact the crematory in advance as we handle these arrangements for you. If you are having your pet cremated, it is helpful to have a blanket ready that your pet can be transported with.

Can I bury my pet at home?

Pets can be buried according with local town ordinances. It is recommended your pet be buried at a depth of four feet away from any water sources or drainage.

Do you provide clay paw prints?

We provide a clay impression of your pet’s paw for all home euthanasia visits free of charge.

Do I have to arrange for cremation services?

We provide transportation to Forever Faithful Pet Memorial Gardens and Cremation Center. You do not have to contact the crematory or fill out any paperwork. Cremation fees are paid for at the time of your home euthanasia visit along with the home euthanasia fee.

How long does it take before I will receive my pets ashes?

Individual pet cremation takes approximately 7-10 BUSINESS days from our home euthanasia visit. Individual pet ashes can be picked up at your local veterinary office or at Forever Faithful’s office. Forever Faithful is located at 110 Lyman St, Asheville NC 28806.

Where will my pets ashes be scattered if I opt for communal cremation?

Pet ashes are scattered at Forever Faithful’s memorial garden on Saint Dunstan’s Rd Asheville, NC 28803.

How will I know it is my pet’s ashes only?

Forever Faithful Pet Memorial Gardens and Cremation Center has been serving western North Carolina for the last thirteen years. They take pride in providing the highest level of quality and service for both communal and individual cremation. We trust them implicitly.

What type of container will my pet’s ashes be returned to me in and can I choose a specific container or urn?

Individual pet ashes are returned in an intricately hand- carved wooden box. For a picture of this container click here For more information, including a selection of personalized urns. visit www.foreverfaithfulpet.com.

Is it possible to bury my pet somewhere other than my home?

Contact Best Friends Cemetery a Crematory for burial sites on the grounds of Best Friends Cemetery. (828) 665-4303.

Do you recommend other dogs and cats be present for the euthanasia process?

Typically we do recommend other dogs and cats be present for the euthanasia process. Most other pets will lie down quietly with us during our visit. We also will allow for time after your pet has passed away for the other furry members of your family to spend time with the deceased pet.

Do you recommend children be present for the euthanasia process?

We recommend you use your discretion in allowing children to be present for the euthanasia process. The process itself is typically very peaceful, however you know your children best. Some families will have children present for the first injection only, while other families have children present for the entire process. Every child is unique in what will help him or her cope best with this difficult loss.

This website has wonderful suggestions for several children’s books dealing with pet loss and chronic pet illness.

What if my pet dies at home overnight?

If your pet dies suddenly overnight and you would like to have your pet cremated contact Best Friends Cemetery a Crematory. Best Friends will come to your home to retrieve your pet for cremation. (828) 665-4303. They are available 24 hours daily.

What forms of payment to you take and how and when can I pay for the visit?

Payment is due at the time of service. We can take payment at the very beginning or at the end of your visit. We accept all forms of payment including cash, checks and credit cards. If you have scheduled a pet euthanasia appointment with cremation services, we will accept payment at the time of service for both the euthanasia service and the cremation.

Do you provide other mobile services other than veterinary hospice, palliative care and home euthanasia?

We do not provide routine veterinary services and diagnostics, such as vaccinations or lab work. The following mobile veterinary services are currently serving the Asheville area:

Best Friends Mobile Veterinary Clinic:  (828) 337-8333
Crossroads Mobile Veterinary Clinic (828) 490-0344